I placed my order on September 20th and it's been sitting in U.S. customs since September 25th. I was looking forward to getting my order, but looks like I will be disputing the charges since I can't get Stylekorean to forward to documents needed for UPS to release it from customs. I have emailed and used the chat several times and also contacted UPS several. When I called last Friday (Nov. 7th) I was told that the seller hasn't sent them the FDA prior notice form. I would give them 0 stars if it was an option.