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FAQ

General
- Do you sell genuine beauty products?
  
  We would like to kindly assure you that all products sold at StyleKorean are 100% authentic and directly supplied by the official brands. We do not sell counterfeit or fake products.
  
  For more information about our product authenticity, please refer to the link below:
  https://www.stylekorean.com/kbeautytalk/BeautyStory/30771/
- How do I change the language?
  
  We currently support only Arabic in addition to English, and you can select it on the login page. Arabic is currently available on the PC version only.
- How do I change the currency to my country’s currency?
  
  On StyleKorean, product prices are displayed in both USD and your local currency based on your selected shipping country. At the checkout stage, both local currency and USD amounts are shown, but the actual payment is processed in USD.
  
  Please note that due to exchange rate fluctuations at the time of processing, there may be a slight difference between the local currency amount shown at the time of order and the actual amount charged by your card issuer or bank.
  To change the currency, please update your country setting by following the steps below:
  
  ▶ PC
  Go to the cart page and select your country from the country dropdown menu.
  
  ▶ Mobile
  Tap the globe icon at the top right of the app and select your country.
- Can I get product recommendations?
  
  If you leave your inquiry on our Q&A, our Customer Service representatives will help you with the recommendation.
- I bought the same product that I previously purchased before, but the newer product has a different package or texture. Why is that?
  
  Beauty brands develop new formulas and occasionally change product packaging to follow market trends. Therefore, a product may change packaging or have a slightly different texture when new formulas or versions are released.
- How can I check the manufacture date or expiration date of Korean beauty items?
  
  The manufacturing date (MFD) or expiration date (EXP) is usually printed on the back or bottom of the product packaging.
  
  1) Manufacturing Date
  Look for labels such as MFD, MFG, or simply M, which stand for "Manufactured." The date following these labels typically indicates the year/month/day the product was made.
  
  Example: MFD20240701 → This means the product was manufactured on July 1, 2024.
  
  2) Expiration Date
  Look for EXP, which stands for "Expiration." The date that follows indicates the year/month/day until which the product is considered safe to use.
  
  Example: EXP20270701 → This means the product expires on July 1, 2027.
  
  If you have further questions about a product's date, please upload a photo showing the printed date on the product and contact us through our 1:1 inquiry, including:
  
  1. Your order number
  2. The product name and quantity
  3. A photo of the manufacturing/expiration date marked on the product
  
  We will review the details and assist you accordingly.
- Are all the products in the Food category are Halal?
  
  It is difficult to check whether products in the food category is Halal or not, otherwise it is stated on the product packaging. We are afraid that we can't give the most accurate information regarding this matter at the moment. We recommend you check the product's detailed information on the product page.
Browsing Our Website
- Do I need to know the full name of an item to search?
  
  No, you do not need to know the full product name.
  
  Simply enter a keyword into the search bar, and our search engine will display relevant products that match your search.
  Using multiple keywords can help narrow down the results and make your search more accurate.
  You can also browse products by brand or category using the navigation menu on our website.☺️
- Does capitalization affect search results?
  
  No. Our search engine is not case-sensitive.
  
  Whether you use uppercase or lowercase letters, the search results will remain the same. For example, searching for "ANUA", "Anua", or "anua" will return the same results.
  
  To find products more easily, we recommend using specific keywords such as the brand name, product type, or key ingredients.☺️
- Which mobile devices and operating systems are compatible with stylekorean.com?
  
  Mobile devices using an iOS, Android or Windows operating system are compatible with StyleKorean.
- Which browsers does StyleKorean support?
  
  StyleKorean is built using web standards that run on Windows, Mac, iOS, Android, or any other device with a supported, up-to-date browser. StyleKorean supports current and previous major releases of the following browsers: Google Chrome, Apple Safari, Mozilla Firefox, Internet Explorer 11, Edge
- Can I request personal assistance?
  
  Our Customer Service section on the website provides helpful tips and product information for you. However, you are welcome to contact our Customer Service representatives by using the Q&A chatbot for further inquiries. StyleKorean's Customer Service is ready to assist you.
Payment
- What are the available payment methods?
  
  StyleKorean currently accepts various Credit Cards, Debit Cards, Visa, MasterCard, JCB, and American Express as payment methods. During checkout, simply choose Paypal, Eximbay to process your payment. Paypal and Eximbay do not require accounts, so checkout is fast and easy.
- What currency will be used when charging my credit card?
  
  All credit card transactions will be charged in USD.
- When will my credit card be charged?
  
  If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount. Prior to approval, your order is in the "Verification" or "On Hold" stage, in which you will not be charged. After approval, your credit card will be charged and the order will enter the "Processing" stage.
  If you use a third-party payment platform, e.g., PayPal, your credit card may be charged at order placement or after then.
- How do I pay with paypal?
  
  Please refer to this page https://www.stylekorean.com/shop/cs_payment_guide.php
- Why is the paid amount and charged amount different?
  
  The charged amount can differ from the paid amount due to the exchange rate.
Shipping & Delivery
- How do I check if the delivery to my country is available?
  
  You can check the list of countries we currently ship to by following the steps below:
  
  ▶ PC
  Go to the cart page and select your shipping country from the country dropdown menu. If your country appears in the list, shipping is available to your location.
  
  ▶ Mobile
  Tap the globe icon at the top right of the app and select your country.
  
  Please note the following:
  - Some countries may be temporarily unavailable due to local circumstances.
  - Available shipping countries may change at any time depending on carrier conditions.
  - Countries not listed are currently unavailable for shipping.
  
  For more details, please refer to our shipping information page:
  https://www.stylekorean.com/shop/cs_shipping_delivery.php
- Where does StyleKorean ship its orders from?
  
  All orders are processed at and shipped from our warehouse in South Korea.
- How much is the shipping fee?
  
  Free shipping is provided when the actual payment amount meets the free shipping threshold. If the order amount falls below the threshold, a shipping fee will be automatically added.
  
  Please make sure to check your order summary including shipping fees and taxes before completing your payment.
  
  ※ The actual payment amount refers to the total product price excluding discounts, points, shipping fees, and taxes.
  
  For more details, please refer to the Shipping section of our FAQ:
  https://www.stylekorean.com/shop/cs_shipping_delivery.php
- How can I get free shipping?
  
  Free shipping is provided when the actual payment amount meets the free shipping threshold for your country.
  
  Please note that the actual payment amount refers to the total product price excluding discounts, points, shipping fees, and taxes.
  
  For detailed information on free shipping thresholds by country, please refer to the link below:
  https://www.stylekorean.com/shop/cs_shipping_delivery.php
- How long does the delivery take?
  
  You can check the estimated delivery period after selecting the country and delivery company on the CART page.
- Can my shipment be delivered to a post office box?
  
  Sorry, but we are unable to ship to the following address: P.O. Box, APO, FPO, DPO.
- Will my shipment come with a tracking number or code?
  
  When the order is shipped, an email regarding the tracking numbers is sent to customers. The email contains both order details and shipment tracking numbers.
Customs & Tax
- Do I have to pay taxes and customs duties for shipping?
  
  Whether taxes and customs duties apply depends on your country's regulations and the order amount. Please note the following:
  
  - DDP (Delivered Duty Paid) orders: Customs duties and VAT are prepaid at checkout, so no additional charges should apply upon delivery.
  - DDU (Delivered Duty Unpaid) orders: Customs duties and taxes are not included in the order amount and must be paid directly to the local carrier upon delivery.
  
  Please note that even with free shipping, customs duties or taxes may still apply depending on your country and order value. These charges are determined by your local customs authorities and are outside of StyleKorean's control.
  
  For more details specific to your country, please refer to our customs policy:
  https://www.stylekorean.com/shop/cs_custom_issue.php
- What happens if there are banned items in my shipment?
  
  Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We don’t accept requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, StyleKorean is not responsible for reshipment or refund regarding the confiscated item(s).
- Can I get a refund for the customs that I paid?
  
  As stated on our policy regarding customs, where you can find here
  https://www.stylekorean.com/shop/cs_custom_issue.php
  As customs are part of customers’ responsibilities, we don’t provide refunds for the tax paid.
- What if I don’t want to pay for the tax?
  
  Unfortunately, the package can’t be cleared and delivered to you. Please note that refund or redelivery isn’t possible in this case.
- Starting August 29, 2025, the U.S. de minimis exemption will be eliminated. What will your customs policy be regarding this change?
  
  Due to regulation change, all U.S. orders will now include a 15% customs. Effective August 27, 2025, 11:00 U.S. Eastern Time, we will update our system to automatically calculate and include this duty at checkout.
Returns & Refunds
- What is your return/exchange policy?
  
  You can find our refund and return policy here.
  https://www.stylekorean.com/shop/cs_return_refund.php
- How are refunds handled?
  
  There are two refund methods available.
  1. StyleKorean point.
  2. Original payment method (PayPal or Eximbay) -> The refund process will take up to 14 business days.
- What cases are ineligible for refund?
  
  Refund is not possible in these cases:
  1. Tax Payment Refusal
  2. Recipient Unreachable
My Account
- What are the benefits for new members?
  
  New members will receive 10 Points that equals to $10, Sitewide 5% OFF coupon, and $1 Deal for trending items. More detailed informations can be found here:
  https://www.stylekorean.com/shop/pr_listtype.php?idx=487
- What are StyleKorean points and coupons and where can I find them?
  
  StyleKorean Point is store credit that can be used as "money" when shopping on our website. It can be used within six months from the issue date.
  Coupons are issued to new customers or current customers when their membership level is upgraded. You choose the coupon on the "Choose a Coupon" field during the checkout process and our system will automatically deduct the coupon amount from your order total.
  You can check them on My Account>Wallet.
- What is the membership level, and how can I check it?
  
  You can check it on My Account. More detailed informations regarding the membership level can be found here:
  https://www.stylekorean.com/shop/reward.php
- How can I change my password?
  
  On My Account>Account Settings page, enter your current password, new password, and confirm password section, then click Save Changes.
- Can I check my previous order history?
  
  You can check it on My Account>Orders.
  The account summary displays your latest orders and allows you to check your completed order history by clicking on the order number.
- Why does the order date and time seem incorrect?
  
  The order date and time you see is displayed in Korean Standard Time.
- How can I delete my account?
  
  My Account>Account Settings>I want to delete my account
Order
- When I want to fill in the address, it shows this message “We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.”.
  
  If the address you inputted was in those formats, you will not be able to proceed into the final ordering stage. However, please note that the message appears automatically and won't disappear even after you fill in the address. As long as the address is in the correct format, and you can proceed to the next stage, then there aren't any issues with your order.
- How can I use the same shipping information from my previous orders?
  
  You can simply click the “Use Recent Address” checkbox.
- How can I cancel my order?
  
  When the order is in the 'Payment Completed' stage, you can leave the order cancellation request through our Chatbot>Order>Cancel My Order.
  When the order is in the 'Preparing' stage, please leave the request on the Chatbot>Etc>Others,and write your inquiry. The cancellation request is accepted only when your order hasn’t been packed.
- Can I cancel or change an item on my order?
  
  Product cancellation or change is only possible when your order hasn’t been packed. Please leave your inquiry to request the status of your order on our chatbot.
- How can I track my recent order?
  
  You can track on My Account>Orders
- When will my order be shipped and when can I receive the tracking number?
  
  Every order is normally shipped out from our warehouse within 72 business hours, and tracking number is issued accordingly.
- When will my order arrive?
  
  As there might be some delays due to customs clearance and local transit, it is difficult to advise the exact time when the package will arrive at the final destination.
  You can check the estimated shipping days after selecting the shipping company on the check out page.
- I accidentally clicked the ‘Order Received’ button. What should I do?
  
  The accidental click on the 'Order Received' button won't influence the actual shipping and delivery. You can continue tracking your order using the tracking number that you have received.
Others
- I’m interested in buying wholesale. How can I find the information?
  
  This is our wholesale website link and email address.
  https://wholesale.stylekorean.com/
  wholesale@siliconii.net
  Please leave your inquiry here for further guidance.
- Where can I find information regarding the Affiliate Program?
  
  Please refer to this page for information related to the Affiliate Program.
  https://www.stylekorean.com/affiliate
Contact Us
- Where can I leave my inquiry?
  
  You can leave your inquiry on our Q&A chatbot (the red circle that says "Q&A" at the bottom right). Our Customer Service representatives will answer your inquiry as soon as we check it.
  ** Please be aware that our help@stylekorean.com email is only used to send emails, and any inquiries that were sent there can’t be responded to. Thank you for your understanding.
- How can I check for the answer of my previous inquiries on the chatbot?
  
  You can check it on My Account>My Question
Shipping Delay Notice
- Shipping Delay Notice
  
  Dear Valued Customer,
  Thank you for shopping with StyleKorean.
  
  We would like to inform you that some UPS shipments to the United States may experience delays due to recent changes in customs clearance procedures.
  On August 29, the De Minimis exemption was removed, which has led to a significant increase in requests from U.S. Customs authorities.
  As a result, clearance and delivery times are currently being delayed.
  
  We are working closely with UPS and U.S. Customs, making every effort to expedite the clearance and delivery process.
  If additional updates are required, we will provide notifications regarding the status of your shipment.
  
  For your reference, please see the customs clearance procedure below :
  - Manufacturer and product information will be submitted by us, so you do not need to provide these documents.
  - However, if U.S. Customs requests your Tax ID or EIN/SSN, this information must be submitted directly by you.
  
  For any questions, please contact us through the chatbot on our website.
  We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding.
  
  Sincerely,
  StyleKorean