How can we help you?
Q&A
Please contact the Style Korean Customer service team immediately our message board. Please be advised that some orders are shipped very soon after completions, and it may not always be possible to cancel.
What is your return/exchange
policy? Stylekorean is dedicated to providing our customers with the best
service.
1. Contact Us
Ask Q&A Board
To ensure speedy service,
please have the following information ready when you call or email our Customer
Service Department:
Defective Item Exchange: Available within 15 days
Unwanted Item Return: Available within 15 days (Unopened Items only)
* If replacement items are out of stock, item value
will be refunded in the Stylekorean Credit.
There are two ways to refund
on Stylekorean.com
(If you have purchased with
DukuATM, Only point refunds are allowed.)
1. If you accept Stylekorean points as refund
, we are going to put Stylekorean points in your account I'll add 2 USD more
than the product amount.
2. We are going to refund the product amount
by paypal or eximbay.
Please , let us know
which refund process your prefer .
Ask Q&A Board
If you pay using your credit card
directly on our website, your credit card will be charged upon approval of the
total order amount. Prior to approval, your order is in the
"Verification" or "On Hold" stage, during which you will
not be charged. After approval, your credit card will be charged and the order
will enter the "Processing" stage.
If you use a third-party payment platform, e.g., PayPal, your credit card may
be charged at order placement or another time.
All credit card transactions will
be charged using USD.
Stylekorean.com currently accepts
various Credit Cards, Debit Cards, Visa, MasterCard, JCB, and American Express
for all orders. At checkout, simply choose Paypal, Eximbay, Doku (Indonesia), Molpay
(only Malaysia), or PaysBuy (only Thailand) to process your payment. Paypal and
Eximbay do not require accounts, so checkout is fast and easy
PayPal is one of the world's
largest internet payment services and is widely used as a payment processer by
online shoppers. Using PayPal, shoppers can securely send and receive payments
online using their credit cards, debit cards or bank accounts, even if they
don't have a PayPal account. Please visit www.paypal.com for more details.
How can I start using PayPal to pay for StyleKorean
orders?
You can pay via PayPal in two
ways:
1.Using a PayPal account (visit www.paypal.com for details) to process bank
transfers and credit or debit card payments.
2. Using PayPal Checkout, which allows a user to pay with their credit or debit
card without opening a PayPal account.
There are two ways to pay using PayPal: Normal Checkout and Checkout with
PayPal.
Normal Checkout
Checkout with PayPal
What if my PC crashes or my ISP experiences problems
during my PayPal payment transaction?
Case 1: After pressing
"Pay"
If you clicked the "Pay" button, payment will still be transferred
from PayPal to StyleKorean. Please sign in to your StyleKorean account and
proceed to your shopping bag to process a replacement order with us.
Assuming that you are purchasing the same items in your replacement order, you
will not be prompted with the PayPal log in screen again. Our checkout system
will take you directly to the final page with the order number.
If the total payment amount for your new order is different from the previous
order, you will need to go through the PayPal payment process as if you were
placing a new order. Please note that this means that we will receive a new
payment from PayPal and that any extra payment will be refunded to your PayPal
account by the next business day.
Case 2: When returning to StyleKorean
Under such circumstances, if you clicked the "Pay" button, payment
will be transferred from PayPal to StyleKorean. However, we will not consider
this to be a valid order. Please note that any refunds that you are owed for
this transaction will be processed as StyleKorean credit on the next business
day.
What is the procedure for paying by Direct Deposit?
1. Place your order and select Molpay
(Malaysia only), PaysBuy (Thailand only) or Doku (Indonesia only).
2. Perform a bank transfer to the
account number shown on your order slip.
3. Once we have successfully received your payment, we will verify it with our
bank and process your order on the next business day. Please note that this
verification process can take up to two business days.
What happens if a Direct Deposit transaction entails a
service charge or handling fee?
StyleKorean will not be
responsible for any handling fees or service charges that may arise. Also,
please note that if you perform an online transfer via e-banking from other
banks, a service charge may be incurred. StyleKorean will not be responsible
for this service charge. When performing a Direct Deposit, please account for
any service charges and make sure that the exact amount of your total order is
deposited to our bank account.
Why is
"Verifying" still showing after I have made a direct deposit?
Upon receiving a receipt of
payment, further verification is required. Please note that this verification
process can take up to 2 business days. We will approve your order as soon as
payment confirmation is received from the bank.
How will a refund of a Direct Deposit payment be handled?
Refunds are issued in the form of
StyleKorean Credit. StyleKorean Credit can be applied to pay for future
purchases at StyleKorean.
If I'm adding new items to my order and I need to pay an additional amount, how will that be handled?
Please place another order for
additional purchases.
For current exchange rates, refer to the Currency Conversion Table.
All charges for other countries are in U.S. Dollars for now, but we hope shortly that all card companies will accept payment in all destination currencies, and charge us in our currency.
When ordering
from Stylekorean,
Customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.
Customers are required to pay
charges such as customs fee, service fee, administration fee, warehousing fee
whatsoever related with customs.
Customs
issues vary by countries, so customers need to contact local customs office for
detailed information to avoid potential problem
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value.
We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order,
Stylekorean is
not responsible for reshipment or refund regarding the confiscated item(s).
If customers refuse a package
due to customs issues, including refusal to pay customs tax or duties, failure
to provide requested documents, or other related issues, we will not be
responsible for any refund or reshipment of the refused package.
Shipping
Method |
Minimum
Purchase Required For
Free Shipping |
Maximum
Weight For Free Shipping |
Eligible
Countries And Regions |
PANTOS |
$70 |
4.4lbs |
USA |
PANTOS |
$80 |
4.4lbs |
Australia |
Free shipping events are often run for other countries, so please visit our homepage to see advertised free shipping events.
StyleKorean does not include the
price of shipping in each product's price. This provides price transparency for
customers. Shipping cost is calculated by weight and differs depending on the
shipping method and destination country.
In general, the
delivery time of your shipment can be determined using the following formula:
Estimated delivery time = Product availability +
Estimated shipping time of chosen Shipping Method.
The Expected Ship Out Date is the day that we
estimate your order will leave our warehouse, and can be determined using the
greatest number of days in the "availability" range of the items in
your order.
Every
order is normally shipped out within 72 business hours from the time of
receiving the order.
It will ship out soon and you will receive
tracking numbers to track your package.
When order parcels are shipped, we
email tracking numbers to customers.
The email contains both order details and shipment tracking numbers.
We are unable to ship to the
following address: P.O. Box, APO, FPO, DPO.
All shipments returned to
StyleKorean are considered “undeliverable”. Reasons for undeliverable shipments
include incorrect shipping address, failed delivery attempts by the post office
provider (i.e., the recipient is unavailable), or unclaimed shipments held by
the courier agent.
When we receive undeliverable shipments, we will
notify customers via email to arrange for reshipment. All reshipments incur
handling fees plus reshipment fees that are the same as StyleKorean’s regular
shipping fees. Reshipment fees will be applied regardless of the original
shipment’s eligibility for free shipping. Additional courier charges for return
shipping may also apply.
In the case that a refund is wanted, the costs must be handled by the customer. Once we receive the package and check the products, a refund shall be issued in the form of StyleKorean points.
When ordering from StyleKorean, the customer is considered
the importer of the purchased products and will be responsible for any customs
tax, import duties, goods and services tax (GST), valued-added tax (VAT), or
any similar customs-related charges. Customs policies vary by country and
StyleKorean cannot make any guarantees as to whether or not shipments will be
subject to customs-related fees. Please contact your local customs office for
more information.
In addition to customs fees, customers may also
incur other charges, such as administration or brokerage fees. These are
handling charges incurred due to customs processing and clearance of your shipment.
Customers are required to pay the relevant courier service upon delivery of the
shipment.
All orders are
processed at and shipped from our warehouse in South Korea.
In according to the COVID 19 outbreak, non-face-to-face delivery is being carried out and delivery is operated to the door.
Especially, DHL delivers the following in advance through the ODD service.
The service provides to the customer's as follows, by entering his or her name and clicked OK button, it means that agree to the DHL terms and conditions, and they have been informed that they are not responsible for any damages caused by DHL's approval to deliver the goods to the locations specified above, even when the person is away.
Loss in case of delivery in accordance with the above acceptance cannot be compensated by us or by DHL.
Therefore, we inform you that we cannot process refunds or redelivery.
StyleKorean Point is store credit that can be used as "money" on our site. It can be used within six months from the issue date.
If you have StyleKorean Points available, our system will prompt you to use it during the checkout process.
You can check your StyleKorean Points in the "My Page" section of “My Account.”
Coupons are issued to customers periodically via different promotions. Simply input the coupon code in the “Promotion Code” field or click the
"Choose a Coupon" field during the checkout process and our system will automatically deduct the coupon amount from your order total.
Coupons do have expiration dates and conditions, and expired coupons will not be extended for any reason.
You can view all coupons via "My Account" under the "My Page' tab. This section displays your coupon record and you can also check a coupon's expiration date by clicking on the coupon number.
You can check your orders under "My Account" below the 'Order History" tab.
The account summary displays your last orders and allows you to check your complete order history by clicking on the order number.
The order date and time you see is displayed in Korean Standard Time.
Every shipment comes with a separate order number. To view each one, click on “My Account ”. All order numbers are available under the "My Orders" tab.
For more information regarding the payment total, tracking number, shipping and handling charges etc. click the "Order Number” link.
You can change your information at any time using the following steps:
1. Sign on "Sign In / Register"
2. Click on "My Account", and then click the "Edit Account" at the top right corner
3. If you want to change your password, enter your current password, and then click "Confirm."
4. Enter your new password in the "Password" and "Confirm Password" fields. Please make sure the password is more than 3 characters.
5. You can modify information such as country, address, phone number, etc. here.
6. Please enter the captcha numbers at the bottom.
7. Click the "Edit Info" button to complete your changes.
Yes, all
of our products are authentic and sourced from reliable suppliers located here
in Korea.
StyleKorean ships Beauty Products to all the
countries listed here.
1. What
type of foundation/ cushion should I get for my skin type?
Dry skin types should use liquid or cream
foundation.
Normal to dry skin types should use liquid or
cream foundation.
Normal to oily skin types should use
oil-free/oil-controlling liquid or powder.
Oily skin types should use
oil-free/oil-controlling liquid or powder with a matte finish.
2. What
is the shelf life of makeup items after they have been opened?
Although it may not listed on the bottle, makeup
does have their "expiration date." Exposure to air, bacteria, and
light causes makeup to degrade over time. Try to store makeup in a cool, dry,
and dark location, and wash hands and brushes/puffs before use to minimize
contamination. Other than being less effective, makeup past its shelf life can
cause skin irritation and breakouts. Be especially careful about eye makeup, as
eyes are more susceptible to infection. It is best to regularly clear out your
cosmetics bag. If the item has a smell or has changed color/consistency, it is
definitely time to dispose of it.
Most beauty products should have a 3-year shelf
life starting from their manufacturing date, and should be used within 1 year
after being opened. Certain types of products may have a longer or shorter
shelf life. Please refer to the specific product details or packaging for
further information.
1. What
are the different skincare products for?
Video serves purely as a guide for general use.
Many brands offer combined products, and different products may have different functions and recommended usage.
Read the product information and instructions for each item carefully before application.
Our KBS: https://goo.gl/Z9cWVK
2.
What are UVA and UVB?
UVA and UVB are ultraviolet rays radiated by the
sun that can cause damage to skin. Ultraviolet-A (UVA) are long-wave rays that
penetrate deep into skin and cause aging effects such as wrinkles.
Ultraviolet-B (UVB) are short-wave rays that cause tanning and sunburns. UVB is
more directly linked to skin cancer, but UVA also can bring cancer-causing
effects.
3. What does SPF
mean? And what SPF sunscreen should I use?
SPF stands for Sun Protection Factor and it is a
measure of how long a sunscreen protects against UVB rays. The higher the SPF,
the greater the protection. Note, however, that the scale is not proportional:
SPF 30 provides around 3% more protection than SPF 15, not twice as much.
For normal daily activities, a sunscreen with an
SPF of 15-25 is adequate. For those engaging in prolonged outdoor activities,
such as swimming and hiking, a higher SPF is recommended. People who have more
sensitive (easily sunburned) skin should also seek higher SPF products.
Sunscreen should be applied at least 20 minutes before exposure to sun and
reapplied every 2 hours and after swimming. Skin is at risk from UV rays even
on cloudy days, so it is best to always wear sunscreen when outdoors.
4. What is PA?
PA stands for protection grade. It is a measure
used to determine how well a sunscreen protects against UVA rays. There are 3
grades - PA+, PA++, and PA+++ - in that order of protection. PA++ is adequate
for normal protection. PA+++ is recommended for extended sunlight exposure and
sensitive skin types.
Beauty brands develop new formulas and
occasionally change product packaging to follow market trends. As such, a
product may change packaging or have a slightly different texture when new
formulas or versions are released.
Please refer to the Korean - English
translation below and check the dates marked on the product container or outer
packaging. Some products may only be marked with manufacture dates, and are
expected to expire within one (1) year of opening.
No, it is not necessary for you to know the
full name of the item. As long as you have input search keyword, our
search engine will locate all items containing the keyword and display the
results based on relevance. The more keywords you enter, the more specific the
results will be. Alternatively, you can browse by brand or category
through the links on the left-hand column of the front pages.
Search engine is not case sensitive.
Capital letters will have no impact on the
search results.
Mobile device using an iOS, Android or
Windows operating system is compatible with Stylekorean.
Stylekorean was built using web standards
Runs on Windows, Mac, iOS, Android, or any
other device with a supported, up-to-date browser.
You’ll have access to the latest features
on Stylekorean, and receive improved security and performance."
- Google Chrome
- Apple Safari
- Mozilla Firefox
- Internet Explorer 11
- Edge
The WISHLIST is a member-only feature that
allows you to bookmark items that you like for later purchase. The WISHLIST feature
is only usable if you are signed in using your Stylekorean account. While
browsing our site, add items to the WISHLIST by clicking ‘ADD TO WISH’ button
with each item (Desktop) or tapping the heart icon associated with each item (Mobile).
We currently do not have a printed
catalogue, but we hope to offer one in the near future. All products can be
browsed and purchased online at Stylekorean.com
Our Customer Service section provides
helpful tips and product information for your reference. You are,
however, most welcome to contact our Customer Service representatives by
Q&A board or email (help@stylekorean.com)
for further inquiries. Stylekorean's Customer Service is ready to assist you.
Ask Q&A Board